Csm Vs Crm: What’s the Real Difference & Which Do You Need?
Guys, let’s be real. The business world is swimming in acronyms. Sometimes it feels like you need a secret decoder ring just to understand what everyone’s talking about. Two acronyms that often get thrown around, and even confused, are CSM and CRM. That’s Customer Success Management (CSM) and Customer Relationship Management (CRM). Knowing the difference … Read more